Terms of purchase
Terms and conditions of purchase
Prices and payment
All prices on bigboypharma.com are current and subject to change. The total price of your order is shown at checkout, including VAT and any applicable shipping and payment fees.
Payment options
We offer the following payment options:
Klarna Checkout
With Klarna, you can choose to pay immediately, split the payment, or pay later, simply and securely.
Apple Pay
Pay quickly and securely with Apple Pay directly from your iPhone, iPad, or Mac without having to enter your card details manually.
Google Pay
With Google Pay, you can complete purchases quickly and easily using your saved payment method on your Android device or in Chrome.
Credit cards
We accept payment by Visa and Mastercard. Your card details are handled securely and encrypted.
Shop Pay
With Shop Pay, you can save your details for an even faster checkout on future purchases.
Delivery
We offer delivery within Sweden, Denmark, and Norway.
Delivery within Sweden
DHL
Free shipping applies to orders over 599 kronor.
For orders below this amount, a shipping fee of 99 kronor will be added.
Delivery to Norway
UPS
Free shipping applies to orders over 999 kronor.
The shipping cost for lower amounts is shown at checkout.
Customs and VAT included for delivery to Norway - we ship DDP.
Delivery to Denmark
UPS
Free shipping applies to orders over 999 kronor.
The shipping cost for lower amounts is shown at checkout.
Delivery times
The delivery time for each delivery method is shown at checkout. Unless otherwise stated, the delivery time is up to 30 days. Any deviations from the stated delivery times are indicated on the product page.
In the event of a delivery delay, we will inform you by email. You always have the right to cancel the purchase in the event of a delay if you no longer wish to wait.
We do our best to fulfill all orders, but if our supplier or carrier is unable to deliver, we reserve the right to cancel the order. Unfortunately, we cannot offer compensation for delivery delays.
Returns and right of withdrawal
Returns
Returns are made at your own expense unless the item is defective or we have sent the wrong product. Returns must be sent as a parcel (not cash on delivery). Contact customer service before returning your item.
Right of withdrawal - 14 days
You have the right to withdraw from your purchase within 14 days of receiving the product.
To exercise your right of withdrawal, contact us within 14 days. The product must be returned in substantially unchanged condition, well packaged and in its original packaging.
The right of withdrawal does not apply if the seal or tamper-evident seal has been broken.
If the product has been handled more than necessary and this has resulted in a reduction in value, we have the right to deduct the corresponding amount from the refund.
Refund
Once we have received and approved the return, we will refund the price of the item as soon as possible, and no later than within 30 days. You are responsible for the return shipping costs unless the return is due to our error.
Order cancellation and changes
Once an order has been placed, it cannot be changed or canceled. Therefore, check your order carefully before completing your purchase.
Unclaimed shipment
For shipments that are not collected and are returned to us, a fee of SEK 129 will be charged to cover shipping and administrative costs.
Privacy Policy
When you place an order on bigboypharma.se, we collect personal data to process your purchase. By shopping with us, you agree that we process this data in accordance with applicable legislation.
You have the right to request information about the data we have stored about you and to have it corrected or deleted if it is incorrect. Contact us by email if you have any questions.
Cookies
bigboypharma.com uses cookies to improve functionality and create anonymous statistics. Cookies are deleted when you close your browser, and new ones are created on your next visit.
Changes to the terms
The terms of purchase apply until further notice. bigboypharma.se reserves the right to change the terms at any time. Updated terms are published on the website.
